Frequently Asked Questions
Everything you need to know about our non-toxic skincare and wellness essentials.
What makes Primally Pure products different from traditional skincare?
We use only real, recognizable ingredients sourced from nature. Our products are formulated with organic fats, therapeutic grade essential oils, and potent botanicals, avoiding all synthetic fragrances, parabens, and toxins.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. Please allow an additional 1-3 business days for our team to handcraft and pack your order with care.
Are your products safe to use during pregnancy?
While our ingredients are clean and non-toxic, we always recommend consulting with your healthcare provider before starting a new routine, as individual sensitivities can change during pregnancy.
What is your return policy?
We want you to love your glow. If you are not completely satisfied with your purchase, you may return the product within 30 days of receipt for a store credit or refund, minus shipping costs.
Do you ship internationally?
Yes, we ship to many countries worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I store my natural skincare products?
To maintain maximum potency and freshness, we recommend storing your products in a cool, dry place away from direct sunlight. Since we do not use synthetic preservatives, try to use them within 6-12 months of opening.