Returns & Exchanges
At Primally Pure, we want you to be completely satisfied with your natural skincare journey. If a product isn't the right fit for your skin, we offer returns or exchanges on most items within 30 days of purchase.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Prepare Your Package
Safely pack the items in their original packaging, ensuring all lids are tightly sealed to prevent leaks during transit.
Attach Shipping Label
Download and print your prepaid return shipping label from the portal and secure it to the outside of your box.
Receive Refund or Credit
Once our team receives and inspects your return, we will issue a refund to your original payment method or provide store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing